If your travel agent provides you with poor service or does not follow your agreement, you may complain to the National Tourism Administrative Bureau directly or to the local Supervisory Office of Tourism Quality listed below:

Supervisory Office of Tourism Quality of CNTA
Tel: (010) 6512 8866 ext. 6040 / 6041
Fax: (010) 6512 2096
Hours: 8:30-12:00 14:30-17:00
Add: Rm. 6040, International Hotel, No.9 Jianguomennei Dajie, Beijing
Zip: 100740

Anhui Province
Supervisory Office of Tourism Quality of Anhui Province
Tel: (0551) 282 1825
Fax: (0551) 282 4001
Hours: 8:30-11:30 14:00-17:00
Add: No.4 Meishan Lu, Hefei, Anhui
Zip: 230061

Beijing
Supervisory Office of Travel Agencies Service Quality of Beijing Municipality
Tel: (010) 65130828
Fax: (010) 65158251 65158255
Hours: 8:30-12:00 14:30-17:00
Add: Room 1001, Beijing Luyou Building, 28 Jianguomenwai Dajie, Beijing
Zip: 100022

Fujian Province
Supervisory Office of Tourism Quality of Fujian Province
Tel: (0591) 755 4153
Fax: (0591) 753 8758
Hours: 8:30-11:30 14:00-17:00
Add: No.1 Daying Jie, Dongda Lu, Fuzhou, Fujian
Zip: 350001

Gansu Province
Supervisory Office of Tourism Quality of Gansu Province
Tel: (0931) 882 6860
Fax: (0941) 841 8443
Hours: 8:30-11:30 14:00-17:00
Add: No.361 Tianshui Lu, Lanzhou, Gansu
Zip: 730000

Guangdong Province
Supervisory Office of Tourism Quality of Guangdong Province
Tel: (020) 8667 7422
Fax: (020) 8666 5039
Hours: 8:30-17:00
Add: No.185 Huanshi Xilu, Guangzhou, Guangdong
Zip: 510010

Guangxi Zhuang Autonomous Region
Supervisory Office of Tourism Quality of Guangxi Zhuang Autonomous Region
Tel: (0771) 280 2312
Fax: (0771) 280 1041
Hours: 8:30-11:30 14:00-17:00
Add: No.40 Xinmin Lu, Nanning, Guangxi
Zip: 530012

Guizhou Province
Supervisory Office of Tourism Quality of Guizhou Province
Tel: (0851) 689 2360
Fax: (0851) 689 2309
Hours: 8:00-17:00
Add: No.346-5 Zhonghua Beilu, Guiyang, Guizhou
Zip: 550001

Hainan Province
Supervisory Office of Tourism Quality of Hainan Province
Tel: (0898) 535 8451
Fax: (0898) 535 3074
Hours: 8:30-11:30 14:00-17:00
Add: Rm.606, Provincial Tourism Administration Building, No.6 Haifu Lu, Haikou, Hainan
Zip: 570203

Hebei Province
Supervisory Office of Tourism Quality of Hebei Province
Tel: (0311) 601 4239
Fax: (0311) 601 5368
Hours: 9:00-11:30 14:30-17:30
Add: No.22 Yucai Jie, Shijiazhuang, Hebei
Zip: 050021

Heilongjiang Province
Supervisory Office of Tourism Quality of Heilongjiang Province
Tel: (0451) 362 5259
Fax: (0451) 363 0860
Hours: 8:00-17:00
Add: No.4 Xidazhi Jie, Nangangqu, Harbin, Heilongjiang
Zip: 150001

Henan Province
Supervisory Office of Tourism Quality of Henan Province
Tel: (0371) 595 5913
Fax: (0371) 595 5656
Hours: 24 Hours
Add: No.16 Jinshui Dajie, Zhengzhou, Henan
Zip: 450003

Hubei Province
Supervisory Office of Tourism Quality of Hubei Province
Tel: (027) 8481 8760
Fax: (027) 8472 0348
Hours: 24 Hours
Add: Building 2, Block Qingshiqiao, Hanyang, Wuhan, Hubei
Zip: 410001

Hunan Province
Supervisory Office of Tourism Quality of Hunan Province
Tel: (0731) 472 6736
Fax: (0731) 472 0348
Hours: 24 Hours
Add: Lianhe Lu, Wulipai, Changsha, Hunan
Zip: 410001

Inner Mongolia Autonomous Region
Supervisory Office of Tourism Quality of Inner Mongolia Autonomous Region
Tel: (0471) 665 978
Fax: (0471) 668 561
Hours: 8:00-12:00 14:00-18:00
Add: No.1 Xinhua Jie, Hohhot, Inner Mongolia
Zip: 010055

Jiangsu Province
Supervisory Office of Tourism Quality of Jiangsu Province
Tel: (025) 330 1221
Fax: (025) 332 8795
Hours: 8:00-12:00 14:00-18:00
Add: N0.255 North Zhongshan Lu, Nanjing, Jiangsu
Zip: 210003

Jiangxi Province
Supervisory Office of Tourism Quality of Jiangxi Province
Tel: (0791) 622 4983
Fax: (0791) 622 7860
Hours: 8:30-11:30 14:00-17:00
Add: No.35 Fuzhou Lu, Nanchang, Jiangxi
Zip: 330006

Jilin Province
Supervisory Office of Tourism Quality of Jilin Province
Tel: (0431) 560 9246
Fax: (0431) 564 2053
Hours: 8:30-11:30 13:30-17:00
Add: No.14 Xinmin Jie, Changchun, Jilin
Zip: 130021

Liaoning Province
Supervisory Office of Tourism Quality of Liaoning Province
Tel: (024) 8611 6688
Fax: (024) 8680 9415
Hours: 24 Hours
Add: No.113 Huanghenan Jie, Huanggu District, Shenyang, Liaoning
Zip: 110031

Ningxia Hui Autonomous Region
Supervisory Office of Tourism Quality of Ningxia Hui Autonomous Region
Tel: (0951) 622 265
Fax: (0951) 641 783
Hours: 8:30-11:30 14:00-17:00
Add: No.117 Jiefang Xijie, Yinchuan, Ningxia
Zip: 750001

Qinghai Province
Supervisory Office of Tourism Quality of Qinghai Province
Tel: (0971) 823 9630
Fax: (0971) 823 9515
Hours: 8:30-11:30 14:00-17:00
Add: No.57 Xidajie, Xining, Qinghai
Zip: 810000

Sichuan Province
Supervisory Office of Tourism Quality of Sichuan Province
Tel: (028) 665 7478
Fax: (028) 667 1042
Hours: 8:30-11:30 14:00-17:00
Add: No.65 Section 2, Renmin Nanlu, Chengdu, Sichuan
Zip: 530012

Shaanxi Province
Supervisory Office of Tourism Quality of Shaanxi Province
Tel: (029) 526 1437
Fax: (029) 525 0151, 526 1437
Hours: 8:00-18:00
Add: No. 15 Chang'an Beilu, Xi'an, Shaanxi
Zip: 710061

Shandong Province
Supervisory Office of Tourism Quality of Shandong Province
Tel: (053) 296 3423, 296 5858 ext.
Fax: (053) 296 4284
Hours: 24 Hours
Add: No.88 Jingshi Lu, Jinan, Shandong
Zip: 250014

Shanghai
Supervisory Office of Tourism Quality of Shanghai Municipality
Tel: (021) 6439 3615
Fax: (021) 6439 1159
Hours: 9:00-17:00
Add: No.2525 West Zhongshan Lu, Shanghai
Zip: 200030

Shanxi Province
Supervisory Office of Tourism Quality of Shanxi Province
Tel: (0351) 404 7544
Fax: (0351) 404 8289
Hours: 8:30-11:30 13:30-17:00
Add: No.282 Yingze Jie, Taiyuan, Shanxi
Zip: 030001

Tianjin
Supervisory Office of Tourism Quality of Tianjin Municipality
Tel: (022) 2835 8814, 2835 8812
Fax: (022) 2835 2324
Hours: 8:30-17:30 18:30-8:30
Add: No.18 Youyi Lu, Hexiqu, Tianjin
Zip: 300074

Tibet Autonomous Region
Supervisory Office of Tourism Quality of Tibet Autonomous Region
Tel: (0891) 633 3476, 633 4330
Fax: (0891) 633 4632
Hours: Morning of Monday, Tuesday, Friday
Add: No.208 Yuanlin Lu, Lhasa, Tibet
Zip: 850001

Xinjiang Uygur Autonomous Region
Supervisory Office of Tourism Quality of Xinjiang Uygur Autonomous Region
Tel: (0991) 283 1902
Fax: (0991) 282 4449
Hours: 9:30-13:30 16:00-20:00
Add: No.6 Hetan Nanlu, Urumqi, Xinjiang
Zip: 830002

Yunnan Province
Supervisory Office of Tourism Quality of Yunnan Province
Tel: (0871) 313 9197
Fax: (0871) 317 4343
Hours: 8:00-17:00
Add: No.218 Huancheng Nanlu, Kunming, Yunnan
Zip: 650011

Zhejiang Province
Supervisory Office of Tourism Quality of Zhejiang Province
Tel: (057) 515 6631
Fax: (057) 515 6249
Hours: 8:30-11:30 14:00-17:00
Add: No.1 Shihan Lu, Hangzhou, Zhejiang
Zip: 310007